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Errors may occurred during the activation process. Each activation error is briefly explained on the activation window. The link "More information about this error" below the progress bar provides online full explanations and recommendations on how to proceed next.
Most of errors encountered may be fixed by carefully checking the following points:
| 1. | Check you entered the correct License Number (error 031). |
| 2. | The communication with our activation server may be filtered by a firewall (error 053 or error 054). Check if a personal firewall or a corporate firewall is filtering communications. |
| 3. | Our activation server may be temporarily unreachable. Try to activate the software a few minutes later. |
| 4. | Your License Number is already activated (error 033). Contact our sales team: sales@thegreenbow.com. |
All activation errors are detailed online on our website: http://www.thegreenbow.com/help.html?subject=osa&id=001
Note: If you didn't succeed to activate the software despite the previous recommendations, it is always possible to manually activate the software on our website: http://www.thegreenbow.com/activation/osa_manual.html. This enables users to immediately fully activate the software.
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